General Info

Where do we sell online?

You can currently shop in Spain, Portugal, France, Monaco, Italy, Germany, Poland, Austria, Switzerland, Greece, Malta, Romania, Bulgaria, Croatia, Slovenia, Hungary, Czech Republic, Slovakia, Estonia, Latvia, Lithuania, UK, Ireland, Belgium, Holland, Luxembourg, Sweden, Norway, Denmark, Finland, Russia, USA, Canada, Mexico, Japan, China, Taiwan, Hong Kong SAR, Macau SAR, South Korea, Singapore, Malaysia, Vietnam, Thailand, India Turkey and Gulf Countries. 


What is your price adjustment policy?

Price adjustments will only occur if change is exchange rates at checkout.

Are out-of-stock items restocked?

If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.

Will I receive the same product that I see in the photo?

Yes, except in the case of products which are hand crafted in which there may be slight differences in the final product.


Is it possible to receive periodic information via email about Bettike latest new products and offers?

Yes. By simply clicking on Newsletter you will receive information on Bettike latest products, lookbook and events.


Can I cancel my Bettike Newsletter subscription?

You can easily cancel your subscription by clicking on the Newsletter menu. Fill in the details and select send.


How do I recover my forgotten password?

If you've forgotten your password, you can recover it in the Log-in section. Enter your e-mail address and we'll send you an e-mail telling you what you need to do.


How can I be sure that I've made my purchase correctly?

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service.


Can I track my order?

Yes, you will be updated on status of your order once it has been dispatched.Usually for the status to get updates it takes 7 days. You can always contact us if you have any queries.

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Can I remove items from my order?

Yes. You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed yet.


Can I cancel my order?

Yes. You can cancel your order as long as its status allows you to. To do this, go to the "my orders" section in your account.


What should I do if I receive a faulty item?

Bettike.com only sells items in perfect condition so, in the rare event of receiving a faulty item, please contact our customer service.
What should I do if I receive an incorrect item?
If you were to accidentally receive an item that you did not order, please contact our customer service.